Enterasys-networks XSR-3020 Manual do Utilizador descarregar pdf (Página 19)

xvii

Getting Help

ForadditionalsupportrelatedtotheXSR,contactEnterasysNetworksusingoneofthefollowing

methods:

BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowinginformation

ready:

•YourEnterasysNetworksservicecontractnumber

•Adescriptionofthefailure

•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing



modeswitchesorrebootingtheunit)

•TheserialandrevisionnumbersofanyassociatedEnterasysNetworksproductsinthe

network

•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant

environmentalinformation)

•Networkloadandframesizeatthetimeoftheproblem

•Thedevicehistory(forexample,if

youhavereturnedthedevicebefore,orifthisarecurring

problem)

• AnypreviousReturnMaterialAuthorization(RMA)numbers

World Wide Web www.enterasys.com/support/

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

or 1-978-684-1000

To find the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/support/

To expedite your message, type [xsr] in the subject line.

FTP

Password

ftp://ftp.enterasys.com

anonymous

your Email address

Get the latest image and

Release Notes

http://www.enterasys.com/download

Additional documentation http://www.enterasys.com/support/manuals

To send comments concerning this document to the Technical Publications Department:

Please include the document Part Number in your email message.

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